In a proud moment for South Africa, Cape Town International Airport (CTIA) and King Shaka International Airport (KSIA) have been recognised as premier travel destinations at the 2025 Skytrax World Airport Awards.
The awards ceremony took place on April 9 during the Passenger Terminal EXPO in Madrid, Spain, and highlighted the exceptional service and amenities provided by these airports.
CTIA clinched three notable accolades, being named the best airport in Africa, the best airport staff service in Africa, and the cleanest airport in Africa.
These achievements are a testament to the dedication and hard work of the teams at the airport, ensuring a top-notch experience for passengers from around the globe.
Meanwhile, KSIA in Durban received the title of best regional airport in Africa, further cementing its reputation as a key regional hub.
The award underscores KSIA’s commitment to delivering seamless, customer-focused experiences that make every traveller feel valued and welcomed.
The Skytrax awards are based on an extensive survey conducted with insights from passengers of over 100 nationalities, who evaluated their experiences across more than 575 airports worldwide.
The survey, conducted from August 2024 to February 2025, assessed key performance metrics across the entire passenger journey, from check-in and arrivals to shopping, security, and gate departures.
“These awards, based on feedback from passengers, reflect the dedication of our teams and the faith that passengers continue to place in our airports," said Mpumi Mpofu, CEO of Airports Company South Africa (ACSA).
"Our goal is to provide a seamless, safe, and enjoyable travel experience for all who pass through our airports. These recognitions affirm that we are on the right path and inspire us to continue raising the bar.”
In addition to these accolades, ACSA’s commitment to excellence was further highlighted when the InterContinental Hotel at O.R. Tambo International Airport was named the Best Airport Hotel in Africa.
This recognition points to ACSA’s holistic approach to enhancing the travel experience, extending beyond the terminal to provide amenities that cater to the needs of every traveller.
Mpofu further remarked, “ACSA extends its gratitude to every traveller who shared their experiences and cast their vote."
"This vote of confidence reaffirms our commitment to acquiring, developing, and managing world-class airports that not only deliver exceptional customer experiences but also drive socio-economic development for South Africa."